* more upgrade work

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--*- outline -*-
-
-This document outlines *a* design concept for an RT mode for
-GNU/Emacs.
-
-** Functional modules
-
-* Module "TicketSQL compiler": Symbolic expression domain specific 
-  language to TicketSQL query compiler. Accept as input a sexp
-  representing a query and output a query in TicketSQL format. For
-  example: [(:and (:owner "Ben Bitdiddle") (:status "open"))] =>
-  ["Owner='Ben Bitdiddle' and Status='open'"].
-
-* Module "TicketSQL runner": Run a TicketSQL query against the server
-  and return the result. Accept as input a TicketSQL query and return
-  a list of ticket-id ticket-subject pairs or nil if no matches were
-  found.
-
-* Module "ticket retriever": Retrieve all of the data related to a
-  particular ticket. Accept as input a ticket-id and return a string
-  containing all of the information and history corresponding to the
-  ticket with ticket-id.
-
-* Module "CLI command interface": Send ticket-modifying commands to
-  the server, receive and process the results.
-
-* Module "local storage": Store and retrieve arbitrary information
-  about tickets. The storage is keyed to the RT ticket number.
-
-** User interface modules
-
-* Module "ticket browser": (requires "TicketSQL runner") Interactive
-  interface to choose a ticket out of a list of tickets. The query
-  which generated the list is displayed at the top, followed by the
-  number of tickets listed, followed by a list of tickets. Tickets are
-  displayed according to a modular display function. The tickets are
-  sorted according to a default sorting function (reverse
-  chronological order).
-
-* Module "ticket viewer": (requires "TicketSQL retriever") Interactive
-  interface to display all of the information and history
-  corresponding to the ticket with ticket-id. Ticket display provides
-  a number of convinience functions. The buffer is read-only and
-  provides font-locking to easily identify section borders. The
-  keyboard space-bar invokes `scroll-up'. The "n" and "p" keys jump to
-  the next and previous section borders respectively.
-
-** Software interfaces
-
-* Module "rt-liber-Gnus": (requires "ticket viewer") Allows the user 
-  to open the current ticket in a Gnus mail buffer. Fills in the
-  "Subject:" and "To:" fields appropriately. Has the ability to import
-  the text of a certain section (automatically quoted). Optionally can
-  add a "sorry we are late" text if the ticket is old or other
-  greetings, salutations and signatures.
-
-* Module "command": (requires "CLI command interface") The user can 
-  send commands to the RT system to change the status of tickets via
-  this interface. The user interface is updated as needed to reflect
-  the change.