1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
|
;;; rt-liberation-gnus.el --- Gnus integration for rt-liberation
;; Copyright (C) 2009, 2012, 2014 Free Software Foundation
;;
;; Authors: Yoni Rabkin <yrk@gnu.org>
;;
;; This program is free software; you can redistribute it and/or
;; modify it under the terms of the GNU General Public License as
;; published by the Free Software Foundation; either version 3 of the
;; License, or (at your option) any later version.
;;
;; This program is distributed in the hope that it will be useful,
;; but WITHOUT ANY WARRANTY; without even the implied warranty of
;; MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
;; GNU General Public License for more details.
;;
;; You should have received a copy of the GNU General Public
;; License along with this program; if not, write to the Free
;; Software Foundation, Inc., 59 Temple Place - Suite 330, Boston,
;; MA 02111-1307, USA.
;;; Installation:
;;
;; For installation instructions and detailed help please see the
;; wonderful rt-liberation manual located in the "doc/" directory of
;; the rt-liberation distribution.
(defgroup rt-liber-gnus nil
"*Gnus integration for rt-liberation."
:prefix "rt-liber-gnus-"
:group 'rt-liber-gnus)
(defcustom rt-liber-gnus-comment-address "no comment address set"
"*Email address for adding a comment."
:type 'string
:group 'rt-liber-gnus)
(defcustom rt-liber-gnus-address "no reply address set"
"*Email address for replying to requestor."
:type 'string
:group 'rt-liber-gnus)
(defcustom rt-liber-gnus-subject-name "no subject name set"
"*Subject name to be included in email header."
:type 'string
:group 'rt-liber-gnus)
(defcustom rt-liber-gnus-provisional-tag "PROVISIONAL"
"*Subject line text for a provisional response."
:type 'string
:group 'rt-liber-gnus)
(defcustom rt-liber-gnus-delayed-response-text
"Please accept my apologies for the late reply."
"*Text for a belated reply."
:type 'string
:group 'rt-liber-gnus)
(defcustom rt-liber-gnus-subject-regexp
""
"Regular expression to capture the ticket number in the subject
line of an email. For example: \\[company.com #\\([0-9].+?\\)\\]"
:type 'string
:group 'rt-liber-gnus)
(require 'rt-liberation)
(require 'nnir)
(require 'gnus-msg)
(defvar rt-liber-gnus-p nil
"Non-nil when rt-liberation-gnus is composing a Gnus buffer.")
(defun rt-liber-gnus-compose (addr ticket-alist options)
"Create a Gnus *mail* buffer for the RT email interface.
ADDR email address.
TICKET-ALIST association list of ticket properties.
OPTIONS association list of options.
"
(let ((provisional (cdr (assoc 'provisional options)))
(suppress-subject (cdr (assoc 'suppress-subject options)))
(top-matter (cdr (assoc 'top-matter options)))
(contents (cdr (assoc 'contents options)))
(no-comment (cdr (assoc 'no-comment options)))
(rt-liber-gnus-p t)
(comment-start ">")
message-text)
;; prepare the text
(with-temp-buffer
(when top-matter
(insert top-matter))
(when contents
(newline 2)
(insert contents))
(when (not no-comment)
(comment-region (point-min) (point-max)))
(setq message-text (buffer-substring (point-min) (point-max))))
;; launch into gnus and prepare the mail message
(when (not (gnus-alive-p))
(error "Gnus has been shut down"))
(gnus-setup-message 'message
(message-mail
addr
(format "[%s #%s] %s"
rt-liber-gnus-subject-name
(rt-liber-ticket-id-only ticket-alist)
(cond (suppress-subject "")
(provisional rt-liber-gnus-provisional-tag)
(t (rt-liber-format "Re: %s" ticket-alist))))
nil
'switch-to-buffer))
(save-excursion
(insert message-text))))
(defun rt-liber-gnus-content-to-string ()
"Return the current content section as a string"
(rt-liber-gnus-with-ticket-buffer
(goto-char (point-at-eol))
(when
(not
(or (re-search-backward rt-liber-content-regexp (point-min) t)
(re-search-forward rt-liber-content-regexp (point-max) t)))
(error "no content sections found"))
(save-excursion
(goto-char (point-at-bol))
(re-search-forward "^Content: " (point-at-eol) nil)
(let ((start (point))
text)
(re-search-forward "^[[:alpha:]]+:" (point-max) t)
(goto-char (point-at-bol))
(when (= 0 (length (buffer-substring-no-properties start (point))))
(error "empty content section"))
(setq text (buffer-substring-no-properties start (point)))
(with-temp-buffer
(insert text)
(goto-char (point-min))
(while (re-search-forward "^[ ]+" (point-max) t)
(replace-match ""))
(whitespace-cleanup)
(setq text (buffer-substring (point-min) (point-max))))
text))))
(defmacro rt-liber-gnus-with-ticket-buffer (&rest body)
`(progn
(when (not (boundp 'rt-liber-ticket-local))
(error "rt-liberation ticket view buffer not present"))
,@body))
(defun rt-liber-gnus-compose-reply-to-requestor ()
(interactive)
(rt-liber-gnus-with-ticket-buffer
(rt-liber-gnus-compose
rt-liber-gnus-address
rt-liber-ticket-local
nil)))
(defun rt-liber-gnus-compose-reply-to-requestor-to-this ()
(interactive)
(rt-liber-gnus-with-ticket-buffer
(rt-liber-gnus-compose
rt-liber-gnus-address
rt-liber-ticket-local
`((contents . ,(rt-liber-gnus-content-to-string))
(top-matter . ,(if (rt-liber-ticket-old-p rt-liber-ticket-local)
rt-liber-gnus-delayed-response-text
nil))))))
(defun rt-liber-gnus-compose-reply-to-requestor-verbatim-this ()
(interactive)
(rt-liber-gnus-with-ticket-buffer
(rt-liber-gnus-compose
rt-liber-gnus-address
rt-liber-ticket-local
`((contents . ,(rt-liber-gnus-content-to-string))
(no-comment . t)))))
(defun rt-liber-gnus-compose-provisional ()
(interactive)
(rt-liber-gnus-with-ticket-buffer
(rt-liber-gnus-compose
rt-liber-gnus-comment-address
rt-liber-ticket-local
'((provisional . t)))))
(defun rt-liber-gnus-compose-provisional-to-this ()
(interactive)
(rt-liber-gnus-with-ticket-buffer
(rt-liber-gnus-compose
rt-liber-gnus-comment-address
rt-liber-ticket-local
`((provisional . t)
(contents . ,(rt-liber-gnus-content-to-string))
(top-matter . ,(if (rt-liber-ticket-old-p rt-liber-ticket-local)
rt-liber-gnus-delayed-response-text
nil))))))
(defun rt-liber-gnus-compose-comment ()
(interactive)
(rt-liber-gnus-with-ticket-buffer
(rt-liber-gnus-compose
rt-liber-gnus-comment-address
rt-liber-ticket-local
`((suppress-subject . t)
(no-comment . t)
))))
(defun rt-liber-gnus-compose-comment-this ()
(interactive)
(rt-liber-gnus-with-ticket-buffer
(rt-liber-gnus-compose
rt-liber-gnus-comment-address
rt-liber-ticket-local
`((suppress-subject . t)
(contents . ,(rt-liber-gnus-content-to-string))
))))
(defun rt-liber-gnus-visit-ticket-at-point ()
"Call `rt-liber-display-ticket' on this ticket."
(interactive)
(save-excursion
(goto-char (point-at-bol))
(re-search-forward rt-liber-gnus-subject-regexp (point-at-eol) nil))
(let ((match (match-string-no-properties 1)))
(when (not match)
(error "no ticket number found in subject line"))
(rt-liber-browse-query
(rt-liber-compile-query
(id match)))))
(provide 'rt-liberation-gnus)
;;; rt-liberation-gnus.el ends here.
|
