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;;; rt-liberation-report.el --- Free from RT
;; Copyright (C) 2015 Yoni Rabkin
;;
;; Authors: Yoni Rabkin <yrk@gnu.org>
;;
;; This program is free software; you can redistribute it and/or
;; modify it under the terms of the GNU General Public License as
;; published by the Free Software Foundation; either version 2 of the
;; License, or (at your option) any later version.
;;
;; This program is distributed in the hope that it will be useful,
;; but WITHOUT ANY WARRANTY; without even the implied warranty of
;; MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
;; GNU General Public License for more details.
;;
;; You should have received a copy of the GNU General Public
;; License along with this program; if not, write to the Free
;; Software Foundation, Inc., 59 Temple Place - Suite 330, Boston,
;; MA 02111-1307, USA.
;;; History:
;;
;; I wrote rt-report.py sometime in 2013 because people asked for some
;; information as to how many tickets were being resolved, and by
;; whom. When in came time up update rt-report.py I came to my senses
;; and decided to re-write it in Emacs Lisp as a part of
;; rt-liberation.
;;; Code:
(require 'rt-liberation-rest)
(defvar rt-liber-report-csv-header
'("date" "tickets resolved")
"Headers for comma separated value output.")
(defun rt-liber-report-get-interval (rt-queue start-date end-date)
"Return tickets resolved between START-DATE and END-DATE.
The tickets must have their current status be Resolved in order
to be returned by this function. If no tickets match the query,
return `nil'."
(when (or (not (stringp rt-queue))
(not (stringp start-date))
(not (stringp end-date)))
(error "bad argument/s"))
(rt-liber-rest-run-show-base-query
(rt-liber-rest-run-ls-query
(rt-liber-compile-query
(and (queue rt-queue)
(resolved end-date start-date)
(status "resolved"))))))
(defun rt-liber-report-scan-ticket (ticket-alist)
"Convert TICKET-ALIST to set format."
(let ((date-resolved (cdr (assoc "Resolved" ticket-alist)))
(owner (cdr (assoc "Owner" ticket-alist))))
`(,(float-time (date-to-time date-resolved)) . ,owner)))
(defun rt-liber-report-scan-interval (interval)
"Convert the list of tickets into an ordered format."
(when (not interval)
(error "no tickets in interval"))
(let ((l (copy-tree interval))
(r nil))
(while l
(setq r (append r `(,(rt-liber-report-scan-ticket (car l)))))
(setq l (cdr l)))
;; sort the list when it is still in seconds format
(setq r (sort r
#'(lambda (a b)
(< (car a) (car b)))))
;; change the sorted list by day-date format, so that we can
;; pigeon-hole count by day later on
(dolist (e r)
(setcar e (format-time-string "%Y-%m-%d" (car e))))
r))
(defun rt-liber-report-count (f l)
"Apply function F to list L to produce a count."
(let (out)
(while l
(let* ((head (car l))
(old-value (cdr (assoc (funcall f head) out))))
(if old-value
(setcdr (assoc (funcall f head) out) (+ old-value 1))
(setq out (append out `((,(funcall f head) . 1))))))
(setq l (cdr l)))
out))
(defun rt-liber-report-count-total (l)
(let ((c 0))
(while l
(setq c (+ c (cdr (car l))))
(setq l (cdr l)))
c))
(defun rt-liber-report-count-by-date (l)
"Count resolved tickets by date."
(rt-liber-report-count #'car l))
(defun rt-liber-report-count-by-owner (l)
"Count resolved tickets by owner."
(rt-liber-report-count #'cdr l))
(defun rt-liber-report-print-csv (header l)
"Output list L in a CSV format, starting with HEADER."
(let (out)
(with-temp-buffer
(insert (format "\n%s\n" header))
(dolist (entry l)
(insert
(format "%s, %s\n" (car entry) (cdr entry))))
(setq out (buffer-string)))
out))
(defun rt-liber-report (rt-queue start-date end-date)
"Print tickets resolved between START-DATE and END-DATE."
(let ((tickets (rt-liber-report-scan-interval
(rt-liber-report-get-interval
rt-queue start-date end-date)))
by-date by-owner
by-date-out
by-owner-out
total)
(when (not tickets)
(error (concat "no tickets in interval between "
start-date " and " end-date)))
;; collate
(setq by-date (rt-liber-report-count-by-date tickets)
by-owner (rt-liber-report-count-by-owner tickets))
;; rank owners by resolved tickets
(setq by-owner
(sort
by-owner
#'(lambda (a b)
(> (cdr a) (cdr b)))))
;; count total
(setq total (rt-liber-report-count-total by-owner))
;; print
(insert (rt-liber-report-print-csv "date, resolved" by-date))
(insert (rt-liber-report-print-csv "owner, resolved" by-owner))
(insert (format "\ntotal tickets resolved: %d\n" total))))
(provide 'rt-liberation-report)
;;; rt-liberation-report.el ends here.
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