1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
|
;;; rt-liberation-report.el --- Emacs interface to RT
;; Copyright (C) 2015 Free Software Foundation
;;
;; Authors: Yoni Rabkin <yrk@gnu.org>
;;
;; This file is a part of rt-liberation.
;;
;; This program is free software; you can redistribute it and/or
;; modify it under the terms of the GNU General Public License as
;; published by the Free Software Foundation; either version 3 of the
;; License, or (at your option) any later version.
;;
;; This program is distributed in the hope that it will be useful,
;; but WITHOUT ANY WARRANTY; without even the implied warranty of
;; MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
;; GNU General Public License for more details.
;;
;; You should have received a copy of the GNU General Public
;; License along with this program; if not, write to the Free
;; Software Foundation, Inc., 59 Temple Place - Suite 330, Boston,
;; MA 02111-1307, USA.
;;; History:
;;
;; I wrote rt-report.py sometime in 2013 because people asked for some
;; information as to how many tickets were being resolved, and by
;; whom. When in came time up update rt-report.py I came to my senses
;; and decided to re-write it in Emacs Lisp as a part of
;; rt-liberation.
;;; Code:
(require 'rt-liberation-rest)
(defvar rt-liber-report-csv-header
'("date" "tickets resolved")
"Headers for comma separated value output.")
(defun rt-liber-report-get-interval (rt-queue start-date end-date)
"Return tickets resolved between START-DATE and END-DATE.
The tickets must have their current status be Resolved in order
to be returned by this function. If no tickets match the query,
return `nil'."
(when (or (not (stringp rt-queue))
(not (stringp start-date))
(not (stringp end-date)))
(error "bad argument/s"))
(rt-liber-rest-run-show-base-query
(rt-liber-rest-run-ls-query
(rt-liber-compile-query
(and (queue rt-queue)
(resolved end-date start-date)
(status "resolved"))))))
(defun rt-liber-report-scan-ticket (ticket-alist)
"Convert TICKET-ALIST to set format."
(let ((date-resolved (cdr (assoc "Resolved" ticket-alist)))
(owner (cdr (assoc "Owner" ticket-alist))))
`(,(float-time (date-to-time date-resolved)) . ,owner)))
(defun rt-liber-report-scan-interval (interval)
"Convert the list of tickets into an ordered format."
(when (not interval)
(error "no tickets in interval"))
(let ((l (copy-tree interval))
(r nil))
(while l
(setq r (append r `(,(rt-liber-report-scan-ticket (car l)))))
(setq l (cdr l)))
;; sort the list when it is still in seconds format
(setq r (sort r
#'(lambda (a b)
(< (car a) (car b)))))
;; change the sorted list by day-date format, so that we can
;; pigeon-hole count by day later on
(dolist (e r)
(setcar e (format-time-string "%Y-%m-%d" (car e))))
r))
(defun rt-liber-report-count (f l)
"Apply function F to list L to produce a count."
(let (out)
(while l
(let* ((head (car l))
(old-value (cdr (assoc (funcall f head) out))))
(if old-value
(setcdr (assoc (funcall f head) out) (+ old-value 1))
(setq out (append out `((,(funcall f head) . 1))))))
(setq l (cdr l)))
out))
(defun rt-liber-report-count-total (l)
(let ((c 0))
(while l
(setq c (+ c (cdr (car l))))
(setq l (cdr l)))
c))
(defun rt-liber-report-count-by-date (l)
"Count resolved tickets by date."
(rt-liber-report-count #'car l))
(defun rt-liber-report-count-by-owner (l)
"Count resolved tickets by owner."
(rt-liber-report-count #'cdr l))
(defun rt-liber-report-print-csv (header l)
"Output list L in a CSV format, starting with HEADER."
(let (out)
(with-temp-buffer
(insert (format "\n%s\n" header))
(dolist (entry l)
(insert
(format "%s, %s\n" (car entry) (cdr entry))))
(setq out (buffer-string)))
out))
(defun rt-liber-report (rt-queue start-date end-date)
"Print tickets resolved between START-DATE and END-DATE."
(let ((tickets (rt-liber-report-scan-interval
(rt-liber-report-get-interval
rt-queue start-date end-date)))
by-date by-owner
by-date-out
by-owner-out
total)
(when (not tickets)
(error (concat "no tickets in interval between "
start-date " and " end-date)))
;; collate
(setq by-date (rt-liber-report-count-by-date tickets)
by-owner (rt-liber-report-count-by-owner tickets))
;; rank owners by resolved tickets
(setq by-owner
(sort
by-owner
#'(lambda (a b)
(> (cdr a) (cdr b)))))
;; count total
(setq total (rt-liber-report-count-total by-owner))
;; print
(insert (rt-liber-report-print-csv "date, resolved" by-date))
(insert (rt-liber-report-print-csv "owner, resolved" by-owner))
(insert (format "\ntotal tickets resolved: %d\n" total))))
(provide 'rt-liberation-report)
;;; rt-liberation-report.el ends here.
|
