diff options
Diffstat (limited to 'doc/rt-liberation.texinfo')
| -rw-r--r-- | doc/rt-liberation.texinfo | 122 |
1 files changed, 16 insertions, 106 deletions
diff --git a/doc/rt-liberation.texinfo b/doc/rt-liberation.texinfo index de6b2d4..3fa9dc9 100644 --- a/doc/rt-liberation.texinfo +++ b/doc/rt-liberation.texinfo @@ -13,8 +13,8 @@ @copying - @copyright{} 2009 - Yoni Rabkin yonirabkin@@member.fsf.org + @copyright{} 2009, 2010, 2011, 2012, 2013, 2014, 2015 + Yoni Rabkin yrk@@gnu.org @quotation Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.1 or @@ -47,7 +47,6 @@ This is the Manual for the rt-liberation system @menu * Introduction:: Introduction to rt-liberation. -* Dependencies:: Before you can use rt-liberation. * Installation:: Setup rt-liberation to work on the system. Using rt-liberation @@ -108,109 +107,19 @@ Ticket Browser rt-liberation is a GNU/Emacs package for working with the Request Tracker (henceforth abbreviated as just ``RT'') software from Best -Practical Solutions. RT has a Web interface and a command line -interface (the ``RT CLI''). rt-liberation uses the RT CLI as a backend -to communicate to the server. +Practical Solutions. RT has an interactive Web interface, a command +line interface (the ``RT CLI''), and a REST interface. rt-liberation +uses the RT REST interface to communicate with the RT server. rt-liberation allows sending search queries to the RT server, browsing the resulting tickets, viewing the tickets' contents and performing -operations on the ticket. - +operations on the tickets. @c -------------------------------------------------- -@node Dependencies -@chapter Dependencies - -@cindex dependencies - -rt-liberation has been tested exclusively on GNU/Emacs. - -rt-liberation uses the RT command line interface (RT CLI) as a back-end -to communicate with the RT server. rt-liberation will need a local -copy of the RT software on the machine running rt-liberation. RT is -available at @uref{http://bestpractical.com/rt/download.html} - -@menu -* RT CLI Setup:: Getting the RT Command Line Interface to work -@end menu - - - - -@node RT CLI Setup -@section RT CLI Setup - -The following is a short description of how to get the RT CLI setup on -the machine where rt-liberation will be running. It assumes a -GNU/Linux distribution such as Trisquel @uref{http://trisquel.info/}. - -You need the address of the remote RT server (note whether it's an -HTTP or HTTPS address), and the username and password for the user -account on that server. - -Download a local copy of RT (version 4.2.3 happened to be extant at -the time of writing). - -@example -$ wget http://download.bestpractical.com/pub/rt/release/rt-4.2.3.tar.gz -$ tar xzf rt-4.2.3.tar.gz -@end example - -Navigate down to the ``bin'' directory and try to run the RT CLI. - -@example -$ cd rt-4.2.3/bin -$ ./rt -@end example - -If you don't already have Perl LWP installed it will fail to run, in -which case you have to satisfy this dependency. The following command -should do it on a Trisquel GNU/Linux or similar system: - -@example -sudo apt-get install liblwp-protocol-https-perl -@end example - -Trying to run the RT CLI at this point should work, and you will be -greeted by the friendly RT CLI prompt ``rt>''. Feel free to hit Ctrl-C -at this point because while the RT CLI is running it is still -unconfigured. - -The RT CLI looks for a file named ``.rtrc'' in your home directory, so -create an ``~/.rtrc'' file and, using the information collected -earlier, fill in the details. - -@example -server https://rt.server.somewhere -user USERNAME-ON-RT -passwd PASSWORD-ON-RT -@end example - -Now back to running the RT CLI we can enter a simple RT query to check -the setup. If everything is set up correctly then the result will be a -list of tickets. - -@example -rt> ls "Queue=sprockets and Status=new" -Ticket Owner Queue Age Told Status Requestor Subject --------------------------------------------------------------------------------- -========== 2 unowned tickets ========== - 701 sproc 5 min new admin@@no. foo - 702 sproc 4 min new john.foo@@ john's foo -@end example - -At this point you know that rt-liberation has everything it needs to -call into the server@footnote{Implementing rt-liberation in this way -has the additional benefit of isolating the rt-liberation code -somewhat from changes in the way the RT CLI communicates with the RT -server.}. - -@c -------------------------------------------------- - @node Installation @chapter Installation @@ -230,16 +139,16 @@ Tell GNU/Emacs to load the package with: (require 'rt-liberation) @end lisp -Tell rt-liberation where to find the RT binary and which version is -being used, for example: +Tell rt-liberation where to find the RT server's REST interface and +which version of RT the server is running: @lisp -(setq rt-liber-rt-binary "~/src/rt-3.8.2/bin/rt" - rt-liber-rt-version "3.8.8") +(setq rt-liber-rest-url "rt.example.org" + rt-liber-rt-version "4.2.4") @end lisp -rt-liberation can issue a command to ``take'' a ticket, that is, -assign it to yourself. For this the variable @var{rt-liber-username} +rt-liberation can issue a command to ``take'' a ticket (that is, +assign it to yourself). For this the variable @var{rt-liber-username} must be set: @lisp @@ -252,6 +161,7 @@ that to work the base URL needs to be set in (setq rt-liber-base-url "https://rt.foo.org/") + @c -------------------------------------------------- @node Queries @@ -870,17 +780,17 @@ variables. Below is a thorough description of those variables. rt-liber-gnus-subject-name "ourserver.org") @end lisp -@defopt +@defopt rt-liber-gnus-address @var{rt-liber-gnus-address} is the email address which is configured in the RT server email interface for sending a response to the ticket's requestor. @end defopt -@defopt +@defopt rt-liber-gnus-comment-address @var{rt-liber-gnus-comment-address} is the email address which is configured in the RT server email interface for adding a comment under the ticket in question. @end defopt -@defopt +@defopt rt-liber-gnus-subject-name @var{rt-liber-gnus-subject-name} is a string, typically included at the beginning of the square brackets in the subject. The string is a part of the subject line which helps the RT server recognize the |